Shipping & Delivery
We will pack and dispatch your paid orders within 2-3 business days and will email your the parcel tracking number once the courier has been booked. However, we are unable to provide estimated delivery dates because the delivery time will depend on the shipping address, location and the courier companies work schedule. In normal circumstances 2-4 working days for urban locations and additional 2-3 days for rural/remote locations.
Please note due to COVID-19 issues delays may occur across all the courier networks within NZ and International.
We use PASS THE PARCEL and Amarex (formally Fastway Courier) for courier delivery. Due to the tracking difficulty and delay delivery experiences, we prefer not to send your orders by NZ Post. If you prefer your order to be sent by NZ Post, please email us in advance. We are not able to help you with the tracking of NZ Post parcels.
- Please provide a correct address and matching postcode to make sure your parcel will arrive safely. Postcode finder link: https://www.nzpost.co.nz/tools/address-postcode-finder
- PASS THE PARCEL and Aramex do not deliver to PO Box addresses
- Additional delivery cost will apply for RD address and remote locations
- Outlying Islands are categorised as rural locations.